I have read and understood the Agilico Software Terms and Conditions for accepting the upload of customer data and I confirm that I am authorized by the Customer (identified via supplied support ticket or project code as the password) to provide the Data and/or Documents to Agilico Software for the Purpose described in the Project Documentation or Support Ticket.

Agilico Software Terms and conditions for accepting the upload of customer data

1. “Agilico” Agilico Software Limited registered in England under company number 03319922 whose registered office is Ellenborough House C/O Harrison Clark Rickerbys, Wellington Street, Cheltenham, England, GL50 1YD.

2.  “Customer”:   As identified by the Invu Customer reference used for logging into this upload service

Together “the Parties” and each may be referred to singularly as a Party

Whereas Customer has agreed to purchase and Agilico has agreed to supply the Services and or InvuCare to Agilico under the agreed Agilico Standard Terms and Conditions of Sale the parties hereby agree that Agilico has requested and Customer has accepted a transfer of Data and or Documents in accordance with these Terms.

1.0 DEFINITIONS:

Services and Invucare shall have the meaning described in the Agilico Standard Terms and Conditions of Sale namely

“InvuCare” means the support and maintenance offered for sale with Agilico Software as listed in Schedule 1. This includes the Support detailed in the Service Level Agreement   detailed in clause 4 and the right to upgrade the Invu Software;

“Services” means labour hours provided for proof of concept, software installation, software implementation and other software engineering services as may be required from time to time;

“Confidential Information” means all information, disclosed by either of the Parties in any medium or format and all information acquired by the Parties  as a result of the business relationship established by this Agreement including all information relating to in the case of Agilico the Software and Services, and for both parties its business, products or services, or information of third parties held by it, , which is or might reasonably be considered to be confidential and including, for the avoidance of doubt, any Personal Identifiable Information “PII” as defined by the European Union General Data Protection Regulation “GDPR”.

“Data” means a copy of the Customer database

“Documents” means Customer documents that are stored in the Agilico Document Management Software

“Invu Standard Terms and Conditions of Sale” either The terms agreed between the parties when the Software, Services and or InvuCare was originally acquired by the customer or  the latest available version of the  Agilico Standard Terms and Conditions of Sale.

“Purpose” means carrying out work and investigations over the period documented in the ticket or project reference provided at the time of upload.

“Statement of Work” means a document describing the scope of work, deliverables and timeline for Professional Services (“the Services”)

“Service Ticket” 2.8 Agilico will on receipt of a request from the customer delete the Data and/or Documents.

3.4 Customer will promptly notify Agilico if it is subject to a data breach and the breach may involve either Data or Documents that have been copied to Invu.

b.      Testing the solution (at Agilico)

LIMITATION OF ACCESS

Without further consent the data provided is only made visible to Agilico staff as defined below.  The data is not forwarded on to other 3^rd parties.

Who can see/Access the Data:

Project Data:  Access is only provided to staff as required and controlled by the Project

DELETION OF FILES

When the files are destroyed: 

1.      A customer may request the data to be destroyed at any time by submitting an email request for data destruction and citing the Invu project/ticket reference.

2.      When a support ticket or project is closed  the files are  marked for deletion

3.      When a ticket is open for 90 days or more the data linked to the ticket is reviewed and the data may be marked for deletion.  If Invu wish to retain the data for longer than 90 days (for open tickets only) the permission will be requested by Invu

Notification of deletion

Once files are deleted an automated email will be sent to the uploader to notify them that files related to a given Ticket or Project reference have been destroyed